askmyGP

With a customisable interface, practices can retain control over functionality such as:

• Opening times
• Clinicians’ availability
• The patient message repository
• Clinical evaluation tools (flagging and tagging).
  
  This flexibility enables practices to:
  
  
• Adapt their patient pathways
• Implement bespoke models of care
  
  

Introduce federated working to improve the patient experience.

All whilst having a significant impact on overall clinical and practice outcomes.

Our team is committed to helping your practice achieve the benefits of managed demand and healthy population through the implementation and integration of our tool.

Your dedicated account manager will guide you and your team through the setup process, and you will have immediate access to our comprehensive support services, including our help desk and online academy (a repository of in-depth training resources), to assist you at all times.

To improve staffing, resource allocation, and forecast incoming request volumes, we will support you with valuable insights into patient demand and practice capacity. Additionally, our smart reporting features enables your team to plan and optimise practice performance, identify areas for improvement, and make data-driven decisions.

Prioritise patient care based on clinical need. The customisable nature of the system enables practices to implement their preferred work flows by configuring the triage and consultation pathways, subject to appropriate clinical governance.

Configurable tag functionality and access to “flagging” features to denote priority and urgency improves decision making and efficient triage and patient flow. The secure two-way direct messaging functionality between patient and clinicians allows the practices to share information, health care advice and guidance, attachments and web links (and can save £ thousands per year compared to sms).

For practices operating within Primary Care Networks (PCNs), clusters, or federations, the smart networking functionality enables collaborative access and promotes the use of shared resources at scale. Patient requests can be directed to other specialist clinics/services within the network. Comprehensive reporting and advanced analytics within the EGL workflow system support this collaborative approach, enabling performance benchmarking, driving patient improvements, and informing strategic commissioning decisions.

Evergreen offers a range of pathway-based solutions, designed to minimise demand on your practice by routing patients to the right service for their needs.  Access to Pharmacy First, dermatology, screening campaigns and remote diagnostic services is simplified.  All services are subject to clinical supervision and appropriate registrations, please get in touch to discuss details.

We prioritise patient data security and are committed to upholding the highest standards of compliance. This ensures that patients can communicate their information securely and confidently. Our user-friendly, robust password system facilitates easy access to our patient portal while encouraging strong and diverse passwords as a fundamental security measure.

Built-in reporting functionality enables practice teams to optimise performance and guide overall improvements. Interactive analytics, enable clear and focused decision-making, drive process efficiency, and encourage innovation. Additionally, these key metrics provide a deeper understanding of patient wants and needs and support proactive problem solving and allocation of available resource during times of seasonal pressure, staffing shortages or changes in services.

Create and extract reports on:

• Incoming activity, volume and category.
• The speed of response
• The method of closure (compared to the requested method)
• Patient feedback
• Patient demographics
• Continuity
• Repeat user frequency

Evergreen Ask ensures equity of access by supporting those who are digitally excluded, have limited access or low digital confidence. Requests submitted by telephone or in-person are included for triage alongside online requests, assuring fairness and equality.

Our user-friendly patient portal guides the patient through a simple process to submit their query. They answer a few brief questions about their symptoms, including what’s wrong and how long they’ve experienced it. Patients can also describe their concerns in more detail and add photos if appropriate. Practice staff will then provide healthcare advice, book a GP appointment, issue a prescription, or direct to patient to the most appropriate service based on their request.

This interaction can be enhanced by the implementation of the automatic care navigation functionality within the system to assist in request sorting and optimise patient outcomes

With digital care increasing in modern General Practice our video consultation functionality and digital messaging can support virtual patient engagement. It ensures access is user centred and provides triage that enables individuals to receive the remote care from locations that are most convenient to them.

Our Data identified an association between remote care and high levels of patient satisfaction.

Statistics demonstrating efficiencies at a practice level.

• 85% of patient requests resolved remotely
• Triage time reduced by one third
• 1% patient satisfaction
• 89% of patient requests completed ‘on the day’
• Average of 168 minutes to complete