Gain access to your medical records online

Healthcare in the UK is on the move – now you can access your own medical records online from the palm of your hand. Your practice can offer you a range of GP online services including:

How can I access my medical records online?

Taking control of your health and gaining patient access to medical records is simple. Here's our simple guide to accessing GP online services:

Access GP online services using NHS login

NHS login offers a secure, remote way to get connected - without even visiting the surgery. NHS login is a single, secure login that enables you to swiftly access health and social care apps and websites wherever you see the NHS login button.

  1. Create your Evergreen Life account

    Download the FREE Evergreen Life app here, if you haven't already. Tap 'Create an account' and enter the email address and password that you want to use, or log in with your existing details.

    Alternatively, if you don't have a smartphone, you can also access your GP services via NHS login on the website.

  2. Use NHS login

    Go to the GP section on the app or website and tap the blue NHS login button to get started. Your NHS login makes it easier and quicker for you to securely access digital health and care services with 1 username and password.
  3. Prove who you are

    Follow the steps on screen to set up your NHS login. You’ll need to take a photo of a piece of identification such as your driving licence, passport or European national identity card. You will also need to video yourself saying 4 numbers or scan your face with your phone. After completing the steps on screen, you’ll be linked to your online GP services and GP record.

How to access GP online services using the registration letter

If you can't use NHS login for any reason, there’s an alternative way to link to your online GP services. Just follow these simple steps:

  1. Ask your GP for a letter - don't forget your ID!

    Ask your GP practice for a letter or email which gives you access to GP online services. Your letter needs to contain either a “linkage key” or a “passphrase.” Your GP will need to confirm who you are to ensure that no-one but you can access your services. They may need to confirm this in person or you may be able to email a picture of your ID to them - please check with your practice.
  2. Create your Evergreen Life account

    Download the FREE Evergreen Life app here, if you haven't already. Tap 'Create an account' and enter the email address and password that you want to use, or log in with your existing details.

    Alternatively, if you don't have a smartphone, you can also access your GP services using your registration letter on the website.
  3. Link your account to your GP

    After creating your account, you'll be able to enter your unique linkage codes. To do this, click the GP section and follow the steps on screen to link. As soon as you've entered your linkage codes, you'll have access to all of the GP online services that your practice has enabled for you.

Using your GP online services

That’s it! Now you’re all ready to start using GP online services. If you need any help with getting linked to your GP or want to find out more about how to use your GP services, please find our library of support guides on our help portal here.

*Available in GP practices in England. Your level of access to GP services depends on what your practice has enabled for you.

Access denied

GP practices have a contract with the NHS to allow patients to see key sections of their GP record, including a list of their health problems, allergies, vaccinations, and medications – as well as their test results. And all 100% free of charge!

It is, in fact, possible for you to see more data than this, including your letters and the details of the consultations you’ve had with your GP and any other medical staff. Ultimately, the more you see, the better informed you are, saving both you and the practice time and work. To make all the different services available to you with Evergreen Life, make sure to ask your surgery for 'full record access.'

Let’s get everyone on board

An Evergreen Life user spoke to us about this disappointing experience with his GP practice when seeking access to his data. Here’s what he had to say:

“Having booked to see my doctor through GP online services to discuss a blood test result, I was found to have a high iron count. Wanting to ensure that this test wasn’t an anomaly it was suggested I book in a second test. I booked to see the same GP online, which was great as I had consistency and he was aware of my case.

As the results still showed a high iron count, I was told I required a referral to a Haematologist at my local hospital, and that I would receive an appointment letter in due course. At this point, I really wanted to be given access to my record so that should I need to chase up the appointment with the hospital, I would have to hand all of the correspondence and feel confident discussing it with the haematology department.

My GP was unaware of how he could share my record with me, and of any reasons why he, and his practice, should be sharing patient’s data with them!”

Unfortunately for our friend, the GP wasn’t aware of how easy it is to share health records with patients. Let’s hope the GP is now more informed and is encouraging other patients to take control of their own health records.

If you find that your practice is reluctant to offer you the online services to which you are entitled, talk to them, write to them, email them. Tell your GP or nurse when you go there next. 

Now that you know how to gain access to your medical records online, it's time to take back control – it’s your data. It’s your healthcare.

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